Frequently asked questions
Short answers first. Each service and guide page has more questions specific to it.
Is PipeHarbor a plumbing company?
No. PipeHarbor is a free referral service. We connect you with independent, local plumbers that serve your ZIP. They do the work and set their own prices and warranties.
What should I do if a pipe bursts?
Shut off the main water valve, turn off power to the water heater, open a low faucet to drain the lines, move belongings and call. Stay away from water near outlets or the electrical panel.
How fast can a plumber come out?
It depends on the plumber's schedule and your location, and demand spikes during cold snaps. Emergency requests are routed first, and the plumber will give you a time when they call.
Does homeowners insurance cover plumbing leaks?
Sudden, accidental water damage, like a burst pipe, is commonly covered, minus your deductible. Slow leaks, wear and sewer backups often aren't unless you have added coverage. Check your policy.
Where is my main water shutoff?
Usually where the water line enters the house: a basement wall, utility closet, garage or next to the water heater. Some homes only have a valve at the meter box by the street.
Does it cost anything to use PipeHarbor?
No. Calling or sending a request is free. The plumber quotes their price to you before starting work.
How do I know the plumber is licensed?
Most states license plumbers, and some license them locally. Ask for the license number and check it with the board. Our state pages name where to look.
How long does a water heater last?
Tank water heaters commonly last around 8 to 12 years, less with hard water. Tankless units often last longer with regular descaling.
What should I do while waiting for the plumber to arrive?
Shut off the main water valve if water is leaking, clear clutter from around the fixture or access panel, keep pets and children away from the work area, and gather warranty or insurance paperwork.
How do plumbing contractors typically price jobs?
Plumbers generally charge either flat upfront rates for standard tasks or time-and-materials for diagnostic repairs. Emergency after-hours or weekend dispatches may include a dispatch trip fee.
Who pulls permits for water heater, sewer or repiping work?
The licensed plumbing contractor should always pull required municipal permits before starting major replacements, ensuring the work passes local code inspection.
What should I do if raw sewage backs up into my home?
Immediately stop running water across all sinks, tubs, and toilets. Avoid direct contact with contaminated water, ventilate the area, and call an emergency plumber for main line clearing.